Orders can be placed online 24 hours a day, 7 days a week, 365 days a year. You can also Email or speak with one of our well trained staff over the Phone to get the answers to any questions you may have. Please note our fulfillment stores are located across the country and are staffed during regular store hours, we will respond as soon as we can.
Currently, we accept Visa and MasterCard as methods of payment. All orders are subject to our verification process to authorize valid payment. In order to prevent fraudulent activity we must verify all “Bill To” and “Ship To” addresses. Please make sure to provide your exact billing address and phone number that corresponds with the credit card you are using. An error in the information submitted may cause a delay in the shipment or may have your order cancelled completely.
In the event that the site detects potential fraudulent patterns as defined by our fraud detection rules, one of our representatives will contact you directly to verify your purchase. These fraud rules are put in place to safeguard you, our valued customers.
If for any reason you feel that you card or account is compromised, please contact firstname.lastname@example.org or call us Toll-Free at 604-534-6164 Extension 1.
If an order is deemed “Undeliverable” by one of our shipping partners it will be taken to the regional pick up facility and will remain there until you pick up the parcel. If you do not pick up the parcel after 5 business days the parcel will be returned to us at your cost. Once the parcel is returned to the designated fulfillment store, you will be refunded in full minus all shipping costs. This includes the cost to send the parcel to you AND the cost to return the parcel to us as well as any additional fees from our shipping partners.
Reasons a package may be deemed undeliverable:
- Address or postal code was incorrect
- No one was home to sign for the package
- Address has a block on shipments
- Package was damaged or would not fit on the delivery vehicle
- Shipping partner was unable to access the property
- Package was damaged during transit
- Package was refused by someone at your location
- The shipping company deemed that there was no safe location to leave the package
The site’s order routing engine determines which fulfillment location(s) will ship your purchase after you have completed and submitted your order. The fulfillment location(s) will verify their acceptance of your shipment, at which point you will receive an email including a tracking number to notify you that your order is ready to ship. Our routing engine attempts to route shipments to the closest fulfillment location(s) based on your ship to address. Average delivery times range from 3-8 business days.
We now offer Free Base Rate Shipping on orders over $150.00 before tax to select locations across Canada. Levy’s Source For Sports “Free Shipping” promotion is eligible to all Canadian residence excluding parcels shipped to the following rural Postal Codes:
Updated September 2017 to reflect new rates from our shipping partners
- Nunavut (“X” Postal Codes)
- Northwest Territories (“X” Postal Codes)
- Northern Quebec (“J0” Postal Codes)
- Eastern Quebec (“G0” Postal Codes)
- Rural Newfoundland (“A0” Postal Codes)
- Northern Alberta (“T9K,T9J,T9H” Postal Codes)
- Rural Saskatchewan (“S0” Postal Codes)
- Rural Manitoba (“R0” Postal Codes)
- Rural Ontario (“P0” Postal Codes)
- Rural Nova Scotia (“B0” Postal Codes)
- Rural PEI (“C0” Postal Codes)
It is important to note that “Oversized Charges” are not included in our Free Shipping promotion. All orders that qualify for Free Shipping will be shipped via Purolator Ground or Canada Post Regular Parcel at our discretion. Orders shipping to PO Boxes will be routed using Canada Post, and will be shipped to the closest Canada Post Depot location based on proximity to your home. All parcels shipped via these methods have an expected delivery time of 3-8 business days, and require a signature upon delivery. No redirections are permitted. Changes to this policy may be made at any time.
Select products online do have oversized charges due to the size and / or weight of the item. These items such as Hockey Sticks are subject to a $5 oversized charge, and Hockey Goalie Leg Pads and Hockey Wheel Bags are subject to a $50 oversized shipping charge. It is important to note that Oversized Charges are not covered under our Free Shipping offer.
All orders are subject to a flat rate of $15. Locations in rural areas are subject to a $30 shipping charge, and Territories are subject to a $50 shipping charge. Orders under $150 do not apply to the Free Shipping promotion. Shipping costs reflect new rates from our shipping partners.
We strive to have all orders shipped out the next business day. Due to this we are unable to make any changes to an order once it has been placed. Before placing an order, please ensure all your information is correct before submitting.
Once an order has been cancelled we are unable to reinstate the order. It is recommended that you replace the order online.
Once an order has been processed, we are unable to change or edit a shipping address. You may cancel the order, provided it has not shipped, and replace the order online.